Associate – Account Management & Liaison

Reporting to the Account Management & Liaison Head, you will play a key role in APT’s Customer Relationship & Experience Management. Your primary responsibility will be to establish trusted relationship with clients and handle end-to-end account management responsibilities. The role will interact externally with customers and internally with the Business, Client Support Team, Banking Team & Senior Management.

We are looking for a candidate who is process-driven, detail-oriented, empathetic and cares about the company’s commitment of customer delight and continuous improvement. You will be APT’s brand ambassador, voice of the customer directly acting as a feedback loop for internal teams, in addition to having the opportunity to make a lasting impact on the success and growth of the company. Sound like something you would like to do? Come work with us.

WHAT YOU WILL DO

  • Develop long-term and trusted advisor relationships with key stakeholders among clients
  • Drive forward company’s customer satisfaction objective by taking initiatives to deepen and strengthen customer happiness quotient
  • Act as a point of contact for complaints and assist with challenging client requests or issue escalations as needed
  • Help business team up-sell or cross-sell services and products
  • Prepare and submit quotes to clients; handle negotiations and finalize the AMC Subscription with closure of agreements
  • Gain in-depth functional knowledge of our flagship solution to impart trainings and conduct awareness programs for clients
  • Identify, develop, secure and maintain alliances via external partner relations in relevant product areas
  • Build multi-level relationships with external partners and ensure constant engagement

WHAT YOU SHOULD HAVE

  • Graduates / Professional Degree-holders / Post Graduates desirous of a career in Client Relationship Management
  • Proven work experience of 2+ years as a Key Account Manager/ Client Relationship Executive or relevant role

ABOUT ALPHA PLUS TECHNOLOGIES

Alpha Plus Technologies is a creator of generic, knowledge-oriented, powerful, affordable and secure technology with strong values and ownership of a family-led business and the dynamism and aura of a new-age entrepreneur.

WE DESIGN. WE DEVELOP. WE DELIVER. WE SERVICE. Our clients find us as a sincere bunch of people who know what they say and deliver as promised! Our passion reflects in everything we do and our desire to produce good work for our customer runs deep within. APT is like a second home to people who work here. We Share. We Help. We Grow and yes, we have a lot of fun times too...!

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